We accept the following payment methods: Mastercard, Visa Card, Amex, Discover, JCB, Diners Club, Google Pay, Shopify Pay & Apple Pay.

The delivery costs are calculated at the checkout. During certain campaigns we offer free shipping.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Detailed information about shipping times can be found on our shipping page.

Duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of goods, you are responsible for duties, taxes and other charges that your country choose to impose for the import.

All orders are final once they have been processed through the checkout. Unfortunately, no further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order. 

Please ensure all details on your order are correct before confirming your checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes.

We accept 12 hours’​ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us. ​We're available 24/7 at ​info@cleopatras-secret.com

Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.

We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.

The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.

If you place your after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.

All customers are charged at the time of purchase. ​All payments are in USD. ​P​aying in local currency​ means your ​home​ bank handles the ​currency ​conversion; they will convert the ​currency​ from USD to Local currency for you.

After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.

Currently, we are not able to offer exchanges, so if you would like another size/style you will need to place a new order via our online store. You can then send the unwanted item(s) back to us for a refund as per Returns Policy above.

Our bed sheets are manufactured in China. This way we can offer high quality bed sheets at affordable prices. 

Mobile:

1) Add your item to cart

2) Click on checkout

3) Type in your shipping information

4) Chose Shipping

5) Type in Discount code and payment data 

Desktop:

1) Add your item to cart

2) Click on checkout

3) Type in Discount code on right side and shipping information

We are sincerely apologetic that there is a concern with your order. Please contact our friendly Customer Care for personalised support at info@cleopatras-secret.com. (Please quote your order number with your inquiry)